2 Months, ASAP Start
£400 Per Day Outside IR35
We need a Contractor to join us as a Service Designer to provide support across two concurrent projects focused on EV services and EU market expansion.
Your Experience
Direct experience with competitor analyses with a focus on business analysis, service design, product or UX design
Some experience with coordinating or running research projects
Experience contributing to design or research deliverables
Ability to analyse markets and services to make strategic recommendations
Nice to have
Experience with collaboration tools like Figma or Miro
What You’ll Be Doing:
Competitor & Market Analysis
Conduct desk research into competitors, comparable services, and industry benchmarks
Review and document competitor service journeys, touchpoints, and value propositions
Support synthesis of findings into clear insights, themes, and opportunity areas
Create competitor comparisons, summaries, and simple visual artefacts
Service Design Deliverables
Support the creation of service design artefacts including journey maps, personas, and service blueprints
Help document research and analysis outputs in clear, structured, and visual formats
Support workshops or collaborative sessions where required
Expected Outputs
Competitor analysis summaries and comparisons
Research notes, synthesis outputs, and insight summaries
Service design artefacts supporting the project goals
Well-documented materials suitable for handover or presentation
Research Support
Assist in preparing research materials such as discussion guides, surveys, and recruitment documents
Support qualitative research activities (e.g. interviews, usability testing, observations)
Help organise, analyse, and synthesise research data
About Toyota Connected
Creating a better world through connected mobility for all.
Toyota Connected is a new company designed to redefine the world’s mobility experience. We are delivering customer-focused products that aim to increase our access, convenience and, in some cases, fun!
Another thing we'd like to mention…
There’s been a lot of research showing how marginalised groups of people may not apply for jobs unless they meet all of the requirements. We also know that many UXers come from wide and wonderful backgrounds with different experiences - We value people who bring unique perspectives and add new knowledge to our team!
You might not feel like you “tick all the boxes” but we sincerely hope you’ll apply anyway because you could be exactly what we we're looking for!