Lead Product Designer- Global Design System

Live Nation Entertainment

London, Hybrid

The Team

As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams’ day to day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit faster and easier so they can help our fans get to their dreams. As a designer at Ticketmaster, what will you create?

The Job

As Lead Designer in Core services, Global Design System (GDS), you will be responsible for building out Ticketmaster's global design system and its core product design principles, UI components, and product application guidelines. You will scale this central toolkit's ruleset while maintaining its integrity as you support our internal product design teams (e.g., Marketplace, Sports, Enterprise), internal business partners (e.g., Marketing, Engineering), and white-label product partners to adapt it into their products. You will provide design system support from request to delivery for their short- and medium- term business priorities.

You will pull together relevant user and market insights and conduct any additional user research necessary to build a world class user experience to our loyal audience.

You will work with various internal partners (e.g., Branding, Copy, Product) to update content for our internal and external Ticketmaster design library website as well as create additional dynamic storytelling collateral of its applied Global Design System to spread visibility and excitement across the company.

What will you be doing

  • Deliver best in class, innovative user experiences working directly with design leadership, product leads, engineering leads, and various business stakeholders 

  • Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle

  • Set clear expectations and communicate plans, statuses and design concepts consistently and effectively with senior management, stakeholders, PMO, Product, Engineering and/or direct reports

  • Take ownership of all assigned projects until successful delivery and clear closure are achieved. 

  • Initiate and conduct user/market, usability and competitive design research

  • Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision

  • Collaborate with Product Designers & define the structure for design artefacts to be produced and generate wireframes, storyboards, prototypes.

  • Lead and participate in ideation workshops with cross-functional teams.

  • Ensure Ticketmaster’s brand identity is considered and integrated into all features and ensure the logical user flow is translated into an intuitive and stylish experience

  • Share ownership with other product leaders and designers in defining and maintaining the Global Design System

  • Align goals, creative directions, schedules and processes to meet strategic aims and timelines of Ticketmaster successfully. 

  • Mentor, develop and set goals for globally-distributed team members

  • Conduct internal QA tests to ensure deliveries meet initial design specifications

  • Work with the Analytics and product management teams to drive measurable UX decisions

  • Keep skills fresh and be able to share best practices, technical trends and developments with the team

  • Work with, develop, and maintain strong relationships across the business, particularly with Product and Engineering teams, to ensure user experience is championed and considered indispensable throughout the product development process. 

What you need to know (technical skills/competencies)

  • Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e., UX design, UX research, interface design, mobile app design, interaction design and/or branding, design toolkits

  • An outstanding portfolio with cross-platform product or brand design works

  • Ability to drive a range of innovative and compositionally strong design solutions

  • Fully conversant in one or more industry software, i.e., Figma, Sketch, Adobe Creative Suite, Zeplin, Axure, etc.  

  • Experience working with/on pattern libraries/design systems 

  • Ability to think creatively and present concepts clearly to stakeholders and team members

  • An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL

  • A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development

  • A fundamental understanding of relationship between good UX, UI design and branding 

  • A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desired

You (behavioral skills/competencies)  

  • Strong analytical and creative problem-solving skills

  • Attention to detail within a fast-paced environment

  • Ability to lead and oversee multiple projects simultaneously

  • Confident negotiator and presenter

  • Excellent written, verbal communication and presentation skills

  • Collaborative, positive team player

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid